These Terms and Conditions govern the relationship between Thompson Heating & Cooling ("Thompson," "we," "us," or "our") and our customers ("you," "your") when using our services or visiting our website.
Last Updated: June 13, 2025
Acceptance of Terms
By using our services or website, you agree to these Terms and Conditions. If you do not agree to all of these terms, you should not use our services or website.
Service Appointments
- Appointment times are approximate and may vary based on prior service calls.
- A responsible adult (18 years or older) must be present during service.
- We require safe access to all areas where work will be performed.
- Rescheduling with less than 24 hours notice may incur a fee.
- Estimates are valid for 30 days unless otherwise specified.
Pricing and Payment
- Pricing is based on standard service calls during regular business hours.
- Additional charges apply for emergency, after-hours, weekend, and holiday service.
- Payment is due upon completion of service unless prior arrangements have been made.
- We accept cash, checks, and major credit cards.
- Financing options are available subject to credit approval.
- Returned checks will incur a $35 service fee.
Warranties and Guarantees
- Labor is warranted for 90 days from the date of service completion.
- Parts are warranted according to manufacturer specifications.
- New equipment installations carry their respective manufacturer warranties.
- Warranty coverage is void if equipment is serviced by unauthorized persons.
- Warranties do not cover damage from acts of nature, power surges, or customer negligence.
- Maintenance of equipment per manufacturer guidelines is required to maintain warranty coverage.
Customer Responsibilities
- Provide accurate information about the service issue.
- Ensure pets are secured during service visits.
- Clear access to work areas, equipment, and utility connections.
- Notify us of any potential hazards or special conditions.
- Maintain equipment according to manufacturer recommendations.
Limitations of Liability
Thompson is not responsible for:
- Damage to customer property concealed behind walls, under floors, or in ceilings.
- Pre-existing code violations or hazardous conditions.
- Consequential damages resulting from equipment failure.
- Delays caused by unavailability of parts or circumstances beyond our control.
- Damage caused by acts of nature, power surges, or customer negligence.
Cancellation Policy
- Service appointments may be canceled with 24 hours notice without penalty.
- Major installations require 48 hours notice for cancellation or rescheduling.
- Cancellations with less notice may result in a fee of up to $75.
- Deposits for custom ordered equipment are non-refundable if the order has been placed.
Website Use
- Content on our website is for informational purposes only.
- We reserve the right to modify website content without notice.
- Users may not copy, reproduce, or distribute our content without permission.
- Our website may contain links to third-party websites that we do not control or endorse.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes indicates your acceptance of the revised terms.
Contact Us
If you have questions about these Terms and Conditions, please contact us at:
Thompson Heating & Cooling
Phone: (502) 817-3105
3700 KY-146,
La Grange, KY 40031
