Privacy Policy

This Privacy Policy describes how Thompson Heating & Cooling ("Thompson," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, contact us, or use our services.

Last Updated: September 11, 2026

Information We Collect

We may collect the following types of information:

Personal Information

• Contact information (name, address, email address, phone number)
• Billing and payment information
• Property information related to HVAC services
• Service history and preferences
• Information you provide when communicating with us

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, clicks)
• Location information when you access our website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for purposes including:

• Providing and improving our services
• Processing payments and completing transactions
• Communicating with you about appointments, services, and promotions
• Responding to your inquiries and service requests
• Analyzing website performance and user experience
• Complying with legal obligations
• Protecting against fraud and unauthorized transactions

Information Sharing

We may share your information with:

• Service providers and contractors who perform services on our behalf
• Business partners for services you request (such as financing companies)
• Professional advisors (attorneys, accountants, etc.)
• Government authorities when required by law
• Potential buyers in the event of a business transaction (merger, sale, etc.)

We do not sell your personal information to third parties.

SMS Messaging

If you opt in, you agree to receive informational and promotional text messages from Thompson Heating & Air at the number you provide, including messages sent by autodialer. Message Types: Examples include appointment reminders, informational messages, and marketing or promotional messages, such as sales, coupons, and seasonal deals. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

To stop receiving messages, reply STOP to any message and no further messages will be sent. For help, reply HELP or call us at 502-817-3105.

We do not sell, rent, or share your opt-in data or phone number with third parties for their own marketing or promotional purposes.

You are currently on our Privacy Policy page. View our Terms and Conditions.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of your personal information in certain circumstances
• Restriction of processing of your information
• Portability of your information
• Objection to certain processing activities

To exercise these rights, please contact us using the information in the "Contact Us" section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings and other tools.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no data transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Thompson Heating & Cooling
Phone: (502) 817-3105
3700 KY-146,
La Grange, KY 40031